Article 1 – Definitions

1. Soul’n Soma (hereinafter "we," "us," or "our"): Sole proprietorship under the name Anke Van Mullem, trading as Soul’n Soma, email: info@ankevanmullem.com.

2. Customer: Any natural person or legal entity with whom Soul’n Soma enters into an agreement for the supply of products or services.

3. B2C: Business-to-Consumer, referring to customers acting as private individuals.

4. B2B: Business-to-Business, referring to customers acting as companies or organizations.

5. Products/Services: The coaching and health services and the home-made Female Body Candles offered by Soul’n Soma to B2C customers, as well as the freelance services (Coaching, Workshop Facilitator, Safety Consultant) delivered to B2B customers.

6. Order Form: The written confirmation of an order placed by the Customer with Soul’n Soma.

7. August 2002 Law: The law of 2 August 2002 on combating late payment in commercial transactions (Belgian State Gazette of 07.08.2002).

Article 2 – Applicability

1. These General Terms and Conditions apply to all offers, quotations, orders, and agreements between Soul’n Soma and the Customer.

2. The Customer acknowledges having received and accepted the applicability of these General Terms and Conditions.

3. Any deviations from these General Terms and Conditions are valid only if agreed upon in writing between Soul’n Soma and the Customer.

Article 3 – Offer and Prices

1. The offers, quotations, and prices of Products/Services are listed on the website of Soul’n Soma (www.ankevanmullem.com) for B2C customers.

2. All prices are in euros (€) and inclusive of VAT for B2C customers, unless otherwise stated.

3. For B2B customers, the prices of Products/Services are determined in consultation with the company.

4. All prices are in euros (€) and exclusive of VAT for B2B customers unless otherwise stated.

5. Soul’n Soma reserves the right to adjust the prices of Products/Services. The prices applicable at the time of the order shall apply.

Article 4 – Payment and Invoicing

1. B2C Coaching: Payment for coaching sessions must be made in full prior to the first session unless otherwise agreed in a payment plan. For payment plans, the total amount must be paid within 6 months, regardless of whether the sessions have been used up. No refunds are made for coaching sessions.

2. B2C Home Made Female Body Candles: Payment for the purchase of home-made Female Body Candles must be made at the time of placing the order. Returns are not accepted due to the handmade nature of the candles, but customers can contact us in case of any issues.

3. B2B Freelance Services: Payment terms for freelance services are determined in consultation with the company.

4. Payments must be made to the bank account of Soul’n Soma, with IBAN no. BE41 9734 0213 0510.

5. In case of late payment, the Customer shall automatically owe default interest in accordance with the August 2002 Law, amounting to 15% per month, as well as a fixed compensation of 10% of the principal amount, with a minimum of €50.00.

6. If necessary, external parties may be engaged to collect outstanding invoices, with the Customer bearing all additional costs.

Article 5 – Delivery

1. The delivery of Products/Services to B2C customers takes place at the time when the Products/Services become available at the specified address or another agreed location.

2. The risk of loss or damage to Products passes to the B2C customer at the time of delivery.

Article 6 – Use of Personal Data and Privacy

1. Soul’n Soma collects personal data from customers for coaching purposes and to comply with legal obligations.

2. Personal data is not shared with third parties and is protected in accordance with the general GDPR policy of Soul’n Soma.

3. For more information on the use of personal data, please refer to the Privacy Policy of Soul’n Soma, available on this webpage at the bottom.

Article 7 – Warranties

1. Soul’n Soma does not provide any warranties for the results of coaching sessions or the products and services delivered.

Article 8 – Liability

1. Soul’n Soma is not liable for damages resulting from accidents, negligence, or misuse by the Customer.

2. The liability of Soul’n Soma is limited to the amount of the invoice for the relevant Products/Services.

3. Soul’n Soma shall not be liable for any form of indirect, incidental, consequential, special, or punitive damages, loss of profit, loss of data, or other commercial or personal losses resulting from the use of Products/Services.

4. Soul’n Soma is not responsible for the content or characteristics of external websites to which the website www.ankevanmullem.com may possibly refer via hyperlinks.

Article 9 – Retention of Ownership

1. The ownership of Products remains with Soul’n Soma until the full price is paid by the Customer.

2. Coaching Relationship: During coaching sessions, various techniques and/or means, such as coaching from full presence, meditation, energy work, exploratory questioning, etc., may be used to enable personal transformation. All techniques and/or means made available during coaching sessions are confidential and intended for the personal use of the Customer. It is strictly prohibited to disclose this confidential information to third parties without prior written approval from Soul’n Soma. The Customer agrees that this material is for personal use only and that the privacy of both the Customer and Soul’n Soma is respected.

3. Intellectual Property: All meditations, ebooks, or other materials created by Soul’n Soma and provided to the Customer remain the property of Soul’n Soma. The Customer is not allowed to copy, distribute, or disclose these materials to third parties without prior written consent from Soul’n Soma. The Customer agrees that these materials are for personal use only and may not be used for commercial purposes without express consent from Soul’n Soma.

Article 10 - Disclaimer

1. The services and/or information provided by Anke do not in any way replace treatment by a physician, psychologist, mental health professional, or medically trained doctor. Nothing is prescribed, and no diagnoses are made. It is the responsibility of the Customer to seek professional help in these areas if needed.

These General Terms and Conditions are effective as of Friday, March 1, 2024, and may be amended at any time by Soul’n Soma. The most recent version of the Terms and Conditions can be found on the website www.ankevanmullem.com.

For signing the specific coaching agreement, we refer to the payment terms and agreements stated therein.

Sincerely,
Anke Van Mullem
Soul’n Soma